Frequently Asked Question (FAQ)
What type of payments do you accept?
Our platform accept Paypal and all major credit/debit cards!
Will my card be charged when I order?
All customers are charged when purchase & payment made successfully.
What type of currency will I be charged?
Currently, our platform accepts USD only.
Why the currency showed is different from what is being charged?
Our platform converts the currency from USD to others currency according to the location of customer browsing.
Can I apply more than one discount code to my order?
Unfortunately, no. As per our Discount Policy, only one discount code can be applied to a single order.
Why is my discount code not applied to my order?
1) Every discount code is unique, there is a specific requirement at times for discount code to be applied.
2) The discount code is only available to key in during checkout process.
The item's price has changed after I purchased, can it be applied to my order?
Unfortunately, no. The initial item's price will apply since there is no ongoing promotion at the time of purchase made.
When I place an item in my cart or wish-list, is the item then reserved for any period of time?
Placing an item in your cart and/or wish-list does not reserve the item.
Available inventory is only assigned after you place your order and you shall receive an email confirmation that confirms we have received your order.
How can I remove the item from my cart or wish-list?
Item can be removed at the cart/wish-list before check-out or purchase confirmation.
Do you have a customer service phone line that I can call?
Unfortunately, we do not have a phone line at the moment. We ask that all customer service inquiries be submitted in writing to firstname.lastname@example.org so that we can better assist you.
How long do I normally receive a reply to my inquiries?
Normally, it takes 24 to 48 hours for our customer service agent to reply but feel free to send us a follow-up email just in case you haven't heard anything from us.
When will my item's Tracking Number be available?
Tracking Numbers are usually generated within 3-5 business days, and may take up to another 7 days to have updated tracking information depending on the efficiency of our shipping partners.
Tracking Numbers will be sent via email to our customers, even before the tracking information is ready.
My Tracking Number's status is showing "Not Found", should I be worried?
No. In some cases, Tracking Numbers could take 3-7 days to have an updated status.
Tracking Numbers without updated information is not an indication of idle parcel or inactivity. Most of the time it merely means that the shipping company did not update their system on time, even when packages are shipped within the usual time frame.
How long should I wait for my item to be delivered?
All items (domestic or international orders) will take an estimated 7-14 business days to be processed and delivered.
Kindly also take note that in certain unforeseen cases, such as customs stops that resulted in additional delays, we will not be held liable.
There will also be expected delays to all shipments in a holiday season, due to the heavy volume of shipments that our shipping partners have to handle.
Also, there might be expected delays in most shipments of the affected country/state, due to natural occurrences i.e blizzard, etc.
We are constantly working on improving our operation and shipping procedures with our shipping partners. We sincerely apologize to our customers if any inconvenience caused regarding the shipping time.
Do you have a fulfillment center in USA or EU?
Unfortunately, at this moment, we have to operate our fulfillment center in China to keep the cost manageable. Due to this reason, we have to make a necessary compromise on shipping time.
However, we are in the midst of testing and moving our fulfillment center to the USA. We sincerely ask for our customers' patience as we work to improve our fulfillment operation.
Will my order come in one package?
Different items take different time to be shipped and delivered, due to a variety of factors such as weight, dimension, customs complication, etc.
Therefore to speed things up for our customers, we sometimes ship items in one order out separately. It is perfectly normal to receive certain items of an order partially first, and others later.
Why was my order arrived without a battery?
Oftentimes we have to remove batteries or other sensitive components from an order to avoid custom complications during its shipping phase. Sensitive components such as the battery, liquid, powdered material, and etc. often get stopped and destroyed during delivery. Therefore to protect your parcel, we will remove these components from your order before proceeding to delivery.
Will I be notified of my order's status?
Yes! You will receive a confirmation email after you have placed your order, and another when your order is shipped out.
Am I entitled to a replacement if the item is damaged?
Yes. Upon receiving the item, customers have 48hours after the delivered date to request for a replacement. If the item's defect is deemed valid, we will send another replacement to you.
Why does my item look different from the advertisement?
Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Is there any exception to my right to a refund?
Yes. Certain items are non-refundable by nature. Once sold, returns will not be accepted. Example of such item is Underwear / Undergarment / Bra, where we could not re-sell the returned item due to hygiene reasons.
How do I cancel an item(s)/order?
- Order contents (such as size, color, or quantity) cannot be changed once the order has been placed. Orders cannot be canceled or changed in any way once they have been submitted.
- Shipping information only can be edit within the first 12 hours after you place the order.
Can I refund my order?
Our policy lasts 7 days. If 7 days have gone by after you receive the items, unfortunately, we can’t offer you a refund or exchange.
What is your address to return my parcel?
Please email us for returning address inquiry at email@example.com