Delivery and Returns
Shipping and Delivery
Freshhiss is proud to offer free standard shipping to the global World every order with no order minimum for our members. For non-built-in lithium battery products, we can also provide 5-7 working days for fast delivery (only for the US and UK). For other countries, please refer to the following table:
Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders you place with Freshhiss late on Friday or on Saturday will not be processed until Monday. Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once.
Note：Delivery addresses in Alaska, Hawaii, Puerto Rico, and Guam refer All Other Vountries for standard Shipping & Delivery. Orders arrive in 7 to 15 business days when ordered before 12:00 noon (PST).
*before tax and additional charges
**after processing if ordered by 12:00 noon PST
Returns and Replacements
We want you to be completely happy with your Freshhiss order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.
When returning a gift, a Freshhiss Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from any Freshhiss store, and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than an Freshhiss Gift Card.
Returning Merchandise by Mail
On the back of the packing slip enclosed with your Freshhiss order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).
Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation.
Please allow 10 to 14 days for Freshhiss to process your return.